Job Description:
The Program Assistant position is the first point of contact for HomeOwnership Center (HOC) customers and as such supports HOC’s delivery of quality customer service. The Program Assistant helps ensure a smooth process for customers from intake to final service delivery, and also provides support to the Executive Director and other HOC staff on a daily basis. The position requires an energetic and professional individual who is comfortable working in a consumer-friendly environment assisting customers of all income levels and backgrounds to access homeownership opportunities.
Responsibilities will include, but not be limited to, the following:
- Provide customer-friendly first point of contact for all HOC cusomers
- Assist customers with intake process and as needed throughout their time working with HOC
- Assist with mortgage loan processing
- Interact with other non-profits, lenders and associated partners
- Represent the HOC consistently and effectively in a professional manner
- Represent the HOC in various public events and activities as needed
- Market HOC products and services to various audiences
- Attend trainings, seminars and staff development activities
- Perform general office tasks
- Perform any additional duties/activities assigned by management
- Occasional evening and weekend hours may be required
Skills and Qualifications:
- Confidential treatment of HOC customer information is required
- Excellent organizational skills and attention to detail
- Excellent communication skills, both written and verbal
- Demonstrated ability to work cooperatively in a team environment
- Proficient in Microsoft Office suite and able to learn required data and customer management
computer platforms - Proven ability to coordinate multiple tasks and perform within established timelines
- Prior administrative experience and/or experience with mortgage lending industry a plus
Hours and Location:
Part-time position for 22.5 hours (3 days) per week. Hybrid position will start with only office hours; some work from home will be considered after introductory period.
Salary and Benefits:
Salary will be commensurate with experience.
Benefits include health insurance, retirement, and generous paid time off (PTO) policy.
How to Apply:
Applicants should send cover letter and resume to [email protected].
Deadline to apply is Friday, Jan. 24, 2025.
For more information about the HomeOwnership Center, Inc. visit www.hocwv.org. An Equal Opportunity Employer